Complaints Policy

Our aim is to provide an excellent service at all times. If we fail to reach these standards and you are unhappy with our pharmacy service in any way, you can speak to a member of our pharmacy team by telephoning 01270 768691

Or alternatively you can email us at

All complaints are dealt with as quickly as possible and any feedback we receive will be used constructively to improve the services we provide.

You may also seek advice from the local Patient Advice and Liaison Service (PALS)

Address: Cardinal Square, 10 Nottingham Rd, Derby DE1 3QT

Phone: 0800 032 3235

PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.

ICAS - independent complaints advocacy service- can be found at


Monday - Friday: 9am - 5pm

Thursday: 9am -7pm

Tel: 0330 440 9000


Fax: 01424 204687

Text: 80800 keyword seAp

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