Chemist Counter Direct Terms and Conditions

This page sets out the terms and conditions which regulates your use of this website and the purchase of the products and services that are available from Chemist Counter Direct. Please read these terms and conditions carefully before ordering any products or services from this website. By using our website and ordering any of our products or services, you agree to be bound by these terms and conditions. 

About Chemist Counter Direct

Chemist Counter Direct Limited is owned and run by Superintendent Pharmacist P Reel GPhC Reg No. 2037791 and has been a registered pharmacist since 1990. Please see link below to confirm current registration details.

The company number of Chemist Counter Direct Limited is 7960680

The registered office of Chemist Counter Direct Limited is Drake House, Gadbrook Way, Gadbrook Park, Northwich, Cheshire, United Kingdom CW9 7RA.

The pharmacy registration number is: 1112267

The registered address of the Chemist Counter Direct Pharmacy is 42 Goldsmith Drive, Sandbach, Cheshire CW11 3GR 

Our General Terms and Conditions

Accessing our website

Access to the website is permitted on a temporary basis, and we reserve the right to amend or withdraw the service we provide on our website without notice. We will not be liable if for any reason this website is not available at any time or for any period.

Our ownership of materials and intellectual property rights on this website

We are the owner or the licensee of all intellectual property rights for this website, and in the material published on it. Those works are protected by the world wide copyright laws. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from this website for your personal reference and you may draw the attention of others within your organisation to material posted on this website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You must not use any part of the materials on this website for commercial purposes without obtaining a licence to do so from us or our licensors.

Changes and / or updates to this website

The content of this website will be updated regularly, and we may change the content at any time. From time to time we may suspend access to this website, or close it indefinitely. Any of the material or content on this website may be out of date at any given time, and we are under no obligation to update such material.

Usernames and Passwords

When placing an order you will be asked to provide a username and password as part of any registration process under these terms, you are responsible for keeping your username and password confidential and for ensuring that they are not used by any other person.

Chemist Counter Direct's Liability

The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with this website or in connection with the use, inability to use, or results of the use of this website, any websites linked to it and any materials posted on it.

Nothing in these terms affects our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Protecting your privacy

All information processed about you is in accordance with our privacy policy. By using this website, you consent to such processing and you warrant that all data provided by you is accurate.

Data protection

By providing us with information on the website, you consent to the transfer of personal data as described in the policy. Please do not send emails or register on the site if you do not want that information to be processed by us in the ways described by this notice.

What type of data do we collect?

Personal data relating to Internet users viewing the website may be collected through the website on each of the following occasions:
data regarding navigation may be collected by our web servers or by cookies when you are browsing the website;
data regarding your identity and email address may be collected when you send an email to us through the website (if you choose to do so), for instance via the Contact Us page or where you submit an Order Form in accordance with our Terms and Conditions;
data regarding your identity may be collected by the website on registration for online ordering; and
data regarding your identity, or other supporting information that you provide to us, whether by email, telephone, fax or post.
Upon collection the personal data will be stored for as long as is reasonably necessary to provide goods and services, including after sales services to you, in accordance with our Terms and Conditions.

Subject access rights

At law you have the following rights:
a subject access right which enables you to be told whether we hold any personal data about you and to obtain a copy of that information;
a right to get personal data relating to you rectified, completed, updated, blocked or erased when incomplete, unclear, obsolete or processed unlawfully;
a right to object to the processing of data relating to you on legitimate grounds and a right to object free of charge to the use of data for solicitation purposes.
We will comply with such rights as provided under applicable law. If you wish to exercise your subject access right, please contact us in writing at the address set out on the site with sufficient information to identify yourself and the information you require. We will respond to your request within 30 days.

Maintaining website security

Except if provided to others in the circumstances set out in this Policy, the data supplied by you will be kept on the Site's secured servers and computer systems, protected from outside intrusions.

Links from our website

Where this website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Third party rights

Nothing in these terms is intended to nor shall it confer a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999 and a person who is not a party to these terms has no rights to enforce them.


No delay or decision not to enforce rights under these terms will constitute a waiver of the right to do so and will not affect rights in relation to any subsequent breach.

Use of this website, Jurisdiction and Applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to this website.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

We make no claims or representations that any or all of the content of this website may be lawfully viewed or downloaded outside England and Wales and, unless otherwise specifically stated, the content and this website is directed solely at users who access this website from England and Wales.

If you choose to access this website from outside England or Wales you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

Variations to Chemist Counter Direct website

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on this website.

Purchase of Products From Our Website 

The following terms apply to the purchase of products and services from and apply in addition to our general terms and conditions.

Your residency and your status

By placing an order through our website you confirm that you are at least 18 years old and are a resident of the UK.

Registration to our website

Customers of Chemist Counter Direct may register with us in order to make a purchase, by doing so your details will be stored for use in the event of any future purchases. During the registration process we will take your email address and a few basic personal details. We will also ask you to create a password. You agree that you are responsible for the security and use of any usernames or passwords needed to access the website or any part of it. You must take all reasonable steps to ensure that these user names and passwords are kept confidential and secure and that you do not allow any unauthorised person to access this website using your user name or password. You will ensure that all the information given by you in your registration or use of this website is accurate and not misleading.

You will not use this website:

(a) for any fraudulent or illegal purposes; (b) for the transmission or posting of any computer viruses or any material which is defamatory, offensive or of an obscene or menacing character, or in such a way as to cause annoyance, inconvenience or needless anxiety and you agree that you will be liable for any action taken against us or against you in relation to such use; and (c) in a manner which constitutes a violation or infringement of any right of person, firm or company (including but not limited to rights of copyright or confidentiality).

How Chemist Counter Direct forms a contract with customers

These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or an implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website. In the unlikely event that an incorrect price is shown on our website we reserve the right to abstain from fulfilling the order at that price. You will of course be notified, and at which point you will be informed of the correct price, and given the choice to proceed with the order. You agree that your order is an offer to buy the Products under these Sales Terms. All orders must then be accepted by us. We may choose not to accept abnormal orders and orders which are not placed in good faith. After having received your order, we will send you an order confirmation email with your order number and details of the items you have ordered. Please note that the Order confirmation email is not an acceptance of your order. Acceptance of your order and the formation of the contract of sale between Chemist Counter Direct and you will not take place unless and until you have received an email confirmation of your order being dispatched. Please note that Chemist Counter Direct reserves the right to cancel your order at any time before you receive your ordered items.

Pricing and purchasing

RRP is an abbreviation of Recommended Retail Price. RRP prices displayed on this website are as notified to us by our supplier and may be subject to change at any time. We try to manually check RRP prices from time to time but cannot guarantee they are 100% accurate in all cases. Please ensure you have checked the sale and RRP prices for yourself before purchasing items from this website.

Cooling off period for returning goods

It is your responsibility to contact Chemist Counter Direct by email or phone to advise us of your intention to return or exchange any item(s) within 10 working days of the date of the confirmation email advising the items have been dispatched to you. After this date, it falls solely within the discretion of Chemist Counter Direct if a return or exchange will be accepted. Please refer to our returns and cancellation policy for further information.

This provision does not affect your other statutory rights as a consumer.

Delivery of goods

It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. The delivery address cannot be changed once the order has been shipped.

Once you have placed an order, if we are unable to ship any part of it, we may at our sole discretion, either send you the part of the order that is in stock or remove item(s) from the order.

All deliveries are estimated dates only and not guaranteed.

If your order consists of larger or heavier items, these may take slightly longer to dispatch due to the size and weight of the product(s).

Our current delivery charges can be found in our Delivery Information and can be subject to change at any time.

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges where applicable.

Pricing, purchasing and payment

The price of the products and our delivery charges will be as quoted on this website from time to time, except in cases of obvious error. Product prices include VAT at the prevailing rate where applicable.

Product prices and delivery charges may be subject to change at any time, but changes will not affect orders which we have already sent you a dispatch confirmation for.

This website contains a significant number of products and it is always possible that, despite our best efforts, some of the products listed on this website may be incorrectly priced. If a product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.

We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a dispatch confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.

Payment for all products must be by credit or debit card. We accept payment with most major credit or debit cards.

Our warranty

We warrant to you that any products purchased from Chemist Counter Direct website will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied. Products that have manufacturers' warranties such as electrical or battery operated items may give you additional rights and you should check these carefully.

Our liability

If we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the products and any losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

Non-prescription medicines

When selling non-prescription medicines, we adhere to the sale of medicines protocol. Customers may be required to provide certain information to enable the sale to go ahead.

Processing your order

The information you are required to provide us with upon placing an order is detailed in the checkout section of the website. We reserve the right to reject any order.

Postage and packaging costs

All postage and packaging costs can be found in our delivery information.


Our aim is to provide excellent service at all times. If we fail to reach these standards and you are unhappy with our pharmacy service in any way, you can speak to a member of our pharmacy team by emailing or by calling 01270 768691

Online Customer Care

For all queries about your order, or information about how to use our website, please contact our online Customer Care Team at or telephone 01270 768691

Buy One Get One Free
When purchasing a "buy one get one free" offer on you must add the second free product manually to your basket. The second product will not be added to the basket automatically.

Promotional codes

If you have a promotional code, you need to enter this into the box on the 'My Basket' page.

Unless otherwise specified, promotional codes can be used once only per customer as defined by their email address and/or credit card address and/or delivery address. All offers are subject to availability while stocks last .Chemist Counter Direct reserves the right to limit certain offers to 1 order per customer as defined by their email address and/or credit card address and/or delivery address.

Only one promotional code can be used per transaction. Offers may not be used in conjunction with certain other offers.

Codes offering a discount when you spend over a certain amount can only apply to a single transaction and exclude, delivery charges. All promotional codes will have an expiry date, after which they are not redeemable.

If you register multiple accounts or register more than one account per household, then Chemist Counter Direct reserves the right to withdraw the Promotion and cancel any related Orders.

Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price.

Your statutory rights are not affected.

Promotional codes remain the property of Chemist Counter Direct, are non-transferable and may not be reproduced in any form. All promotions are subject to availability. If an item is on offer, the offer will be applied when you go through the checkout. Where 3 for 2 offers are available, it is the cheapest of the 3 products that is free of charge.

Chemist Counter Direct reserves the right to remove promotional offers without warning and at any time.

Our Summary of Service

These Product Terms will not form a binding contract between you and Chemist Counter Direct for the purchase and supply of the products until the following conditions have been met:

(a) you have submitted your offer to buy certain Products (your "Order") using the order facility provided; and (b) Chemist Counter Direct notifies you by e-mail that your Order for those Products has been dispatched, and that Chemist Counter Direct agrees to supply the Products to you in accordance with your specified method of delivery.

Chemist Counter Direct will aim to respond to your Order within a reasonable period of time. The service provided is on an "as is" and "as available" basis, and Chemist Counter Direct makes no representation or warranty that the service offered will be accessible, or usable by you, or error free.

Chemist Counter Direct reserves the right without prior notice to you, to suspend the website temporarily or otherwise or to alter the operation of the Service at its sole discretion or for legal or technical reasons. Chemist Counter Direct will endeavour to give you as much notice as possible prior to taking any such actions but prior notice may not always be feasible.

Chemist Counter Direct reserves the right to change these terms and conditions at any time by posting changes online. You are responsible for regularly reviewing information posted online to obtain timely notice of such changes.

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