Free Delivery on all orders over £60
For orders up to £60 in value, we charge £2.99 for UK delivery, regardless of size or weight. This is the total cost of the delivery irrespective of how many items you order. Most orders are dispatched within two working days of the order being received. A signature may be required on receipt of your item(s). Our standard delivery option includes packaging, handling and Royal Mail delivery. Normal delivery takes between 2-5 working days.
At our discretion we may send your order by Special Delivery or Recorded Delivery at no extra cost to you. Please note these orders will require a signature on delivery.
For some orders, certain weight and destination restrictions may apply. It is within Chemist Counter Directs discretion to send large and/or heavy items with a courier service to accommodate the weight and size of the package. If we deem your order is of an excessive size or weight and/or is required to be sent to a destination outside of our standard policy, this may incur additional delivery charges which we shall contact you about either by telephone or email prior to your order being processed.
If your item(s) are returned back to us for whatever reason (subject to the terms of our returns and cancellation policy), we will resend the items if still required subject to receipt of the additional postage charge where applicable which will be notified to you. If you decide to not have the goods returned, we will charge a reasonable re shelving charge, usually £10 (or 10% of the order value if over £100). We will be unable to refund the initial delivery costs nor the costs incurred by you in returning any item(s).