Q) Will the parcel be discreet as I don't want people to know what I have ordered?
A) All of our parcels are sent out in unmarked packaging.

Q) What are side effects?
A) Side effects are unwanted effects you may experience while taking a medicine. Sometimes they are serious, but most of the time they are not. Side effects may occur when taking any medicine, including both prescription and non-prescription medicines.

How common side effects can be:

To explain the chance of getting a particular side effect, information supplied with most medicines uses the terms common, uncommon, rare and very rare.

Common up to 1 in 10 people
Uncommon up to 1 in 100 people
Rare up to 1 in 1,000 people
Very rare up to 1 in 10,000 people
What to do if you get a side effect:

If you experience a side effect that worries you, get advice from a health professional. If taken correctly, medicines will help most people improve their medical condition. Only a few people experience unwanted effects. If you experience a side effect that seriously affects your health, thinking, or ability to work, you may need to stop taking your medicine immediately and go to hospital.

Q) What is your returns/refunds procedure?
A) Please see our Returns Policy and our Refunds Policy

Q) What is the law in regards to the sale of medicines?
A) There are 3 official categories of medicines:

  • General sales list medicines (GSL)
  • Pharmacy medicines (P)
  • Prescription medicines (POM)

General Sales List Medicines (GSL) :

The General Sales List medicines can be sold by a wide range of shops, such as newsagents, supermarkets and petrol stations. Normally only a small pack size or low strength of the medicine can be sold. For instance:

  • The biggest pack size of paracetamol that a 'normal' shops can sell is 16 tablets, however pharmacies can sell packs of 32 tablets.
  • The biggest strength of ibuprofen tablets that 'nomal' shops can sell is 200mg, but pharmacies can sell tablets at 400mg strength.

Pharmacy Medicines (P) :

Only pharmacies can sell P labelled drugs, and a pharmacist must make the sale or at least be on the premises.

In order for the sale of a P medicine to be carried out, the customer must be asked whether they or the person they represent has any medical conditions or takes any other drugs, to confirm that the medicine they would like to buy is suitable.

For instance, some nasal decongestant medicines can elevate your blood pressure, so you’ll be inquired if you have high blood pressure prior to being sold the medicine.

Some pharmacy medicines may only be sold if the pharmacist is confident that the medicine poses no health risks to the patient. For instance, emergency contraception (the morning after pill) might only be sold to a woman who requires it, and she must be over 16 years of age.

On some occasions the pharmacist may also recommend that you consult your GP.

For instance, if you’ve use clotrimazole pessaries for vaginal thrush more than twice in six months, the pharmacist is obliged to tell you to visit your GP so they can make a decision whether it is the most suitable medicine for you.

Prescription Only Medicines (POM) :

It is illegal to buy Prescription Only Medicines without a prescription from a fully licensed and registered medical practitioner – i.e. your GP, nurse, dentist, optometrist.

A number of prescription medicines are categorized as controlled drugs, such as morphine, pethidine and methadone.

Strict controls and permissions apply to the dispensing of these medicines.

Q) Do I need to be home for the delivery from Chemist Counter Direct?
A) Our deliveries are conducted through Royal Mail and most will not need a signature. However, if we feel it is necessary due to the value or contents of the order, we may use Recorded or Special Delivery for your parcel. If these are delivered while you are not in a note will be left by Royal Mail giving instructions on how to collect your parcel. If your parcel is too big for the letter box and you are not in a note also will be left with instructions for delivery.

Q) How do I know you are a registerd Pharmacy?
A) The GPhC operates an internet pharmacy logo scheme to identify legitimate online pharmacies so that the public can be sure they are purchasing safe and genuine medicines online.

By clicking on the logo, visitors can verify the registration details of both the pharmacy and the pharmacist(s) behind the website.

Who can use the logo?

All pharmacies in Great Britain, including those providing internet services, must be registered with the GPhC. Only registered pharmacies who offer professional services via the internet can use the Internet pharmacy logo.

What does the logo look like?

Our logo is the green box on our homepage in the footer.

The logo will carry a unique registration number for every online pharmacy.

By clicking on the logo you will be taken to the GPhC register webpage, where you will be able to confirm that the pharmacy premises are registered.

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