Privacy Policy

Chemist Counter Direct is committed to preserving and protecting the privacy of all Members and visitors to our website.

The following policy sets out the basis on which any personal data you provide to us or that we collect from you, (which you have consented by registering or by placing an order on this web site) will be processed by us. 

Privacy Principles

Chemist Counter Direct complies with the EU General Data Protection Regulation 2018  in the collection and processing of personal information. Legitimate interests are the lawful basis for processing your data.

We have also guiding principles which govern how we use the information that we collect on this website. These principles are:

We do not provide personal data about you to any third party advertisers or affiliates or to any other third party.

We take all reasonable care to safeguard your information through security policies and secure business processes. 


Why Chemist Counter Direct collect information about you

We will use the personal information obtained from you to provide the products, services or offers you have requested, and also for our administration purposes:

  • To confirm your identity when you contact us
  • To keep you informed of any special offers or promotions that we believe might be of particular interest to you
  • To communicate with you in the event that any products or services you have requested are unavailable
  • Information regarding your identity and email address may be collected when you send an email to us through the website (if you choose to do so), for instance via the Contact Us page or where you submit an Order in accordance with our Terms and Conditions.
  • For record keeping purposes
  • To comply with GPhC guidelines , we ask questions to ascertain safety of sale when you purchase Pharmacy Medicines - this data is stored internally and not shared with any third party.
  • To track activity on our website
  • To improve and monitor our customer service
  • For prevention of fraud or crime
  • Upon collection the personal data will be stored for as long as is reasonably necessary to provide goods and services, including after sales services to you, in accordance with our Terms and Conditions. 

How do Chemist Counter Direct collect information about you

We collect information from you in three ways:

  • Directly from you. Sometimes we'll ask you for information about yourself, for example in our registration process.
  • From third parties. We may ask for information about you from third parties, for example when we get authorisation for a payment you make using a credit or debit card.
  • From what you do on our site. This can show us for example which products you purchase most and least.
  • Divulging information
  • Our website may, from time to time, contain links to and from advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. Unless compulsory to do so by law, we will not share, sell or distribute any of the information you provide to us without your consent.
  • Access to information
  • Subject access rights

At law you have the following rights

a subject access right which enables you to be told whether we hold any personal data about you and to obtain a copy of that information;
a right to get personal data relating to you rectified, completed, updated, blocked or erased when incomplete, unclear, obsolete or processed unlawfully;
a right to object to the processing of data relating to you on legitimate grounds and a right to object free of charge to the use of data for solicitation purposes.
You have a right to ask for a copy of all pharmacy records about you.

Your request must be made in writing to the Pharmacy Superintendent Paul Reel at the contact details shown in our terms and conditions. You will need to give adequate information in order for us to identify you (e.g.: full name, address and date of birth). You will be required to provide full ID before any information is released to you. We are required to respond to your request within 30 working days.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Changes to Chemist Counter Directs privacy policy

We reserve the right to make changes to this Policy from time to time and reserve the right to do so. Any changes to the Policy will appear on this page, which you should check from time to time. By continuing to use the site you are deemed to accept changes to this Policy.

Contacting us

If you have any questions about any aspect of this privacy Policy or want to discuss with us further how we handle your data you can contact us by email, or telephone.

Copyright © 2021 by Chemist Counter Direct