If you have made a refund request and we have accepted it, once the goods have been received back and accepted, we'll credit the payment card used at the time of purchase. No other refund payment method will be used.
If your product is found to be damaged or defective then a refund will be issued to the payment card used when placing the order. Once the returned goods have been checked back in and the return claim has been processed, the refund will be made to your payment card.
Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or broken. In addition products of a medicinal, cosmetic or personal nature cannot be returned due to reasons of hygiene. Any items being returned must be in their original packaging with the original seal intact.
We will not refund your order unless the item(s) are in saleable condition upon return and you have been provided with a return reference number from our Customer Service Team. You will be liable for the cost of returning any items to us and the cost of any postage incurred with your initial order. Please see our returns policy for more detailed information.
You will be informed by email once this refund has taken place. Please allow up to seven working days for payment to be credited back to your account.
If you return an item without receiving a return reference number from our Customer Service Team, we will be unable to process your return and no refund or replacement will be provided. Unauthorised returns will be sent back to the sender with a delivery charge of £10. Please see our returns policy for more information.